Follow the instructions below to allow our support to connect to your iOS device.
If you haven't already, download the ISL Light application from the App Store.
Enter the 8-digit session code provided to you, then tap "Join Session".
You are connected to the ISL Light session now. Press the Sleep/Wake and home buttons at the same time to share the screenshot of your mobile device.
Open the Control Centre on your iOS device by swiping up from the bottom of the screen.
Click and hold the Screen Recording button for a couple of seconds to enter the settings.
Note: You have to add the Screen Recording button to the Control Center manually. To learn how to customise the Control Center please refer to the following page:
Use and customise Control Center on your iPhone, iPad, and iPod touch
Select ISL Light in the list of applications that can record your screen.
Click "Start Broadcast" to begin streaming your screen.
Our support can now see the screen of your iOS device in real time. While your screen is being recorded the top bar of your iOS device is coloured red.
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