Allowing Remote Support to your iOS Device.
Follow the instructions below to allow our support to connect to your iOS device.
1
Launch ISL Light application
If you haven't already, download the ISL Light application from the App Store.
2
Join session
Enter the 8-digit session code provided to you, then tap "Join Session".
3
You are now connected
You are connected to the ISL Light session now. Press the Sleep/Wake and home buttons at the same time to share the screenshot of your mobile device.
4
Open Control Center
Open the Control Centre on your iOS device by swiping up from the bottom of the screen.
5
Access Screen Recording
Click and hold the Screen Recording button for a couple of seconds to enter the settings.
Note: You have to add the Screen Recording button to the Control Center manually. To learn how to customise the Control Center please refer to the following page:
Use and customise Control Center on your iPhone, iPad, and iPod touch
6
Select ISL Light
Select ISL Light in the list of applications that can record your screen.
7
Start Broadcast
Click "Start Broadcast" to begin streaming your screen.
8
Connected
Our support can now see the screen of your iOS device in real time. While your screen is being recorded the top bar of your iOS device is coloured red.
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Bimotech Solutions Limited
Tel: +44 01454 85 33 96
Email: [email protected]
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